Customer Service

This module covers the following:

Customer Service:                                                                                                            

  • Who are Customers?
  • Customer Service Image


  • Communicate effectively with customers
  • Communication Equation
  • Communication Skills and Barriers

First impressions:                                                                                      

  • Create a positive impression
  • Drivers attitude
  • Customer Service skills
  • Company Policy

Customer service standards:                                                            

  • Develop and maintain
  • Rapport
  • Greeting
  • Helping
  • Customer Service Skills

Dealing with Customers:                                                                        

  • Body language
  • Types of customer
  • Special Needs


Fleming TCS are certified by or members of: